novalab

General Information

• Refunds for any eligible transactions may take 7–10 working days to reflect in your account.

• This timeframe depends on the processing times of our third-party payment gateways.

• In certain cases, delays may occur due to banks’ processing times. We actively work to resolve such issues by maintaining constant communication with the payment gateways.

I) Refund Available

SPSLEARN Courses

• Customers can request a refund for their purchase within 24 hours of the original transaction.

Disclaimer:

• Refund requests after 12 hours of the transaction will not be entertained.

• A payment gateway fee @ 2% of the paid amount and a processing fee @ 5% of the paid amount will be deducted from the refunded amount.

Process for Refund Request

To request a refund, you must email help@spslearn.com from your registered email ID only, using the following format:

• Full Name –

• Registered Email ID –

• Registration Date –

• Screenshot of Payment Invoice with date & time (received via email/message at the time of payment) –

• Reason for Refund –

Note: Refund requests must be sent only to: help@novalab.in

Content Creation Mastery

• A full refund is available within 24 hours of enrolment.

• To request, contact our support team in writing. They will guide you through the process.

Refund Cancellation Policy

• Once you cancel your refund request, the claim cannot be reversed in the future.